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KORUA SHAPES Quality and Warranty

Having problems with your KORUA Shape? Get in touch !

2.22 out of 5
9 reviews

KORUA SHAPES QUALITY: WARRANTY CLAIMS  and REPLACEMENT
Customers who face major problems NOT caused by impact, can contact Marko or Jerry at KORUA HQ Germany. Please enclose some pictures, a brief description of your complaint and the serial number of your KORUA shape. You’ll probably get a small discount – which matches the retail price- on your next KORUA board. It’s a proven way to ease the customers, keep them on board and sustain margins.  Everybody wins ?  Contact ’em at info@koruashapes.com

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Description
Reviews (9)
  • HAVING PROBLEMS WITH  KORUA SHAPES ?
    KORUA Shapes, well known for its unconventional shapes and its awesome videos is celebrating it’s rise on the Market. The incredible “Yearning for turning “ series are  drawing a lot of attention, and accelerated the sales of attractive shapes that popped up in these videos. In fact: it was one of the best marketing tools a snowboard brand ever used in years…

    It seemed the brand couldn’t honor the promise. Product were sold out halfway, restock was taking ages and first complaints came back to the shops. Product quality became an issue. The initial disaster with the inferior base of the first series, the vulnerability of the edge-less tails or  delamination of the topsheet lead to critical questions and an increasing amount of disappointed -or really pissed off – customers facing bad Korua shapes quality. It’s kind of simple: In the end snowboard buyers just want reliable products which will last. Turn after turn, Run after run: A good product should definitely  last till the end of the season.

    KORUA SHAPES QUALITY: WARRANTY CLAIMS  and REPLACEMENT
    As we  will not sell KORUA anymore,  Customers who face major problems NOT caused by impact, can contact Marko or Jerry at KORUA Headquarters in Germany. Please enclose some pictures, a brief description of your complaint, invoice and the serial number of your KORUA shape. You’ll probably get a small discount – which matches the actual retail price- on your next KORUA board. It’s a proven way to ease the customers, keep them on board and sustain margins.  Everybody wins ?  Contact ’em at info@koruashapes.com

     

  • Reviews
    1. 3 out of 5
      3 out of 5

      Why does it take so long for KORUA to come with a good solution?

    2. 2 out of 5
      2 out of 5

      Kind of shocked to see that there weren’t metal edges all the way round

    3. 1 out of 5
      1 out of 5

      The board is riding great, just a problem with the tail delaminating a bit in the corner.

    4. 2 out of 5
      2 out of 5

      No More KORUA for me. Deeply disappointed in KORUA.

    5. 1 out of 5
      1 out of 5

      KORUA offered me a new one. Just like you said. haha. Still have to pay 200 eu

    6. 4 out of 5
      4 out of 5

      So you gave them the sack? D

    7. 5 out of 5
      5 out of 5

      I seriously damaged my Korua on a rock. Even though it wasn’t an actual warranty case, the Korua-service offered me a replacement board at very fair price. Received the board 3 days after payment. Good spirit!

      • Good to hear Cristoph! yep they have the tendency to offer customers another board in accordance with their sales strategy. I think you had to pay the same price as retailers and shop-owners pay. In this way it’s a win win situation

    8. 1 out of 5
      1 out of 5

      hahaha so korua want to give me a discount offer? It’s like the dentist charging rates for yeat another treatment of a client with complaints. #moneymaker

    9. 1 out of 5
      1 out of 5

      too bad. lasted one season wont buy Korua again

      • Hi Vincent. Sorry to hear this. we contacted HQ but Unfortunately there will be no significant change in materials or shape of the Apollo.
        As an alternative I suggest the Morris157 from POWFINDER Snowboards. if you’d like some really topnotch “plus serie” hop over to http://www.powfinder.com
        I think you will enjoy snowboarding again.

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